We do everything we can to maintain your privacy.
Account Information: To support your organization, we may keep records of your account numbers and login information for your internet service provider, and any cloud-based services which we support on your behalf.
Passwords: We do not keep your passwords in our records unless we need to, and with your permission. Whenever possible, we will use a different account from your personal account to manage a device or cloud service.
Observing and Controlling Client Computers: if a device (Mac, iPad, iPhone) has been issued to an individual, we make every effort to contact that person before we begin to observe or control that computer for remote support. At this time, iPadOS and iOS cannot be remotely supported without interaction from the end user. For the Mac, all of our remote support tools notify the user when the device is being observed. If a computer has not been assigned to an individual, (like a server or one dedicated to a conference room), we may need to observe or control that computer for remote support without contacting anyone prior.
Financial Information: We use 3rd party payment processors, and so do not record any financial account information in our systems.
Updates: Updates to macOS and apps happen in the background automatically and without your interaction.
